Extra Mile Chauffeur Travel
Booking policy
- • Bookings are acceptable over the telephone, email or via the Extra Mile website.
- Where a return price is quoted the payment is due on completion of the outward journey.
- Your booking will be confirmed in writing, with details of outward journey, collection times and mobile number for use in case of delays or
emergencies. - Payments can be made by cash, cheque or credit card (by telephone to the office, not with driver). Cheques should be made payable to Extra Mile Chauffeur Travel.
Cancellation policy
All bookings are confirmed by the chauffeur company in writing in advance. If the passenger would like to cancel the booking, this must be done in writing / email or telephone, and the following cancellation charges will apply.
• Less than 24 hours notice: Full payment will be charged
• Less than 48 hours notice: 50% payment will be charged
• Less than 72 hours notice: 25% payment will be charged
• More than 72 hours notice: No cancellation charge
Waiting time charges
The chauffeur company will charge £15 per hour outside of the initial 20 minutes courtesy parking allowance, as outlined in the company Parking Charges Policy.
Parking Charges Policy
At airports and seaports the chauffeur company will pay the first 20 minutes of parking charges, any additional charges must be met by the customer when the chauffeur is waiting in the Arrivals hall. Charges can be minimised by passengers calling the chauffeur once they have gone through baggage reclaim and customs to arrange a meeting place.
For airport and train station pickups, we understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.
Privacy Policy
We are in the process of updating our policies regarding data to ensure they continue to meet the criteria of GDPR. You can view our privacy policy here.
If you require clarification regarding our terms, please feel free to contact us and we will be happy to assist. Thank you for choosing Extra Mile Chauffeur Travel for your journey.